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Avoiding Office Politics: How to advance your career without bullying or boot-licking

Over the 20 years that I’ve been advising leaders and their teams on how to enhance customer service, I’ve found that with proper training, customer contact workers can quickly learn to enjoy dealing with external customers - even those who are stressed.   The main people who make their jobs stressful are their internal customers; their co-workers, subordinates,

Jeff Mowatt Articles
avoid your  blue screen of death

Avoiding You Own Personal “Blue Screen of Death”- Part II

Last month I discussed the limited nature of our own personal resources. I drew an analogy between the limitations of the world’s most popular operating system and ourselves. These precious limited resources can be defined as our physical energy, mental sharpness, ability to focus, emotional well-being, and coworker relationships. When our personal resources are stressed, the results are ofte

Greg L.Thomas Articles

Big Marketing Power in a Little Word

Your English teacher isn’t going to like this. Don’t get me wrong; the grammar and composition you learned in high school English class are critically important, but those rules don’t necessarily apply all the time.   Allow me to explain.   Your old English teacher would have preferred you write, “By carefully employing certain words,

Jeff Beals Articles
blazing our own improvement path

Blazing Our Own Improvement Path

  "The self-explorer, whether he wants to or not, becomes the explorer of everything else. He learns to see himself, but suddenly, provided he was honest, all the rest appears, and it is as rich as he was, and, as a final crowning, richer." — Elias Canetti, The Secret Heart of the Clock. Austrian novelist, philosopher   An ass found a lion's skin,

Jim Clemmer Articles

Change, Moral Courage and Doing Right by Your People

There is no doubt that for the past couple of years the economy has been a major source of concern, not only for individuals like you and me but also for business owners, broad industries and entire governments around the world. Suddenly banks were failing; real estate values were plummeting, housing foreclosures skyrocketed and unemployment rates nearly tripled. Job security was suddenly a thi

Brian Canning Articles

Complacency as a Crisis of Leadership: "Sapient Ramblings"

Very likely the result of my military background, I confess to being very demanding of the leadership structure within a business or organization. Part of this is because I have seen and experienced the incredible things we can accomplish with just the slightest smattering of leadership and part because I have seen and experienced the disastrous effect of our being unwilling to lead.

Brian Canning Articles

Dealing With Confrontational Employees - Ask The Leadership Consultant

Question: "I know that many times I have to remind employees to put principles above personalities. That we are here to work on a project and the fact that you may dislike a co worker should not come into play. But sometimes that is easier said than done. How do you deal with employees who want to have a confrontati

Articles Tips
Each-day-is-a-gift

Each Day is a Gift!

This morning I woke up about 5:45 AM. I couldn’t go back to sleep so I eventually got up and sat down in my favorite upholstered rocking chair. From the strategic position of this beloved chair I can look out our bedroom windows and see directly east. During much of the year the sunrise is obscured by the growth of deciduous trees that cover much of our property. However, during the la

Greg L. Thomas

Effective Cross Cultural Communications – The Leader’s Role

To communicate effectively, we must be thoughtful and look closely at the unique attributes, attitudes and behaviors of people before making predictions about them. In other words, we must listen and understand from where the other person is coming.   Many of our communications are habitual as we hardly pay attention to our communication behavior. However, when w

Paul Dumais Articles
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Effective Cross Cultural Communications – The Leader’s Role

The world is becoming a smaller place. Many businesses, in order to thrive, must enter the global marketplace and become global organizations. As a result, the people in these organizations will cross cultures and encounter all the complications that entails.  By providing insight into communicating effectively with people from other cultures, this article will be a help to leaders of emerging

Paul Dumais Articles
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