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How To Cascade Messages via Managers To Employees

One of the common mistakes people make when designing a change program is assuming that if a person is a team leader, supervisor or senior manager they should naturally know how to communicate face to face with their teams.  However communication skills are rarely one of the key competencies that is taught or measured by organizations.  There is however a very easy way to ensure that there is

Marcia Xenitelis Articles
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Training as a Path to Enterprise Excellence

I recently made the transition from a small service driven organization focused on staff training to a very large and diverse organization that seems to have forgotten about training. I find myself shocked on a daily basis when I see smart, hardworking people struggling to perform the tasks that make up their daily work life, in a broad organization that has not made the investment in training.

Brian Canning Articles
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How to Turn the Dysfunctional Workplace into an Environment Where People Actually Want to Work

We've all been there.  You walk into a bank, restaurant, or store and suddenly feel it, that vague sensation that all is not well.  It drips from the ceilings and sits in puddles on the floor.  The employees are lost in thought, unable to decide whether they'd rather be somewhere else or stay and kill each other.  And you're the lucky one bathing in all the poison they can ladle up.  

Roxanne Emmerich Articles
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Questions Will Get You Where Answers Fail

The other day I was talking with someone about a start up idea.  He is a very successful sales person and wanted my view on the concept.  As we moved on with the discussion I realized that there were some strategic holes in his plan which I wanted to point out. What I had not realized, however, is that he had bought into the idea lock, stock, and barrel and only wanted to hear me echo his fee

Nick Vaidya Articles
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The Charismatic Leader – Diamond Performance

In an interview, comedian Joan Rivers was asked how she stayed so thin and trim and the interviewer said, “Do you do a lot of exercising?” “Oh, my Lord no,” said Rivers. “If God had intended me to bend over, He would have put diamonds on the ground.”   When actress and screen writer, Mae West, was asked about dieting she said, “I never worry about d

Karla Brandau, Workplace Power Institute Articles

Is Your Management Causing Employee Issues and Slow Business Growth?

Could your management team be creating unnecessary employee issues that are leading to: -Low employee engagement-Low employee morale-Poor productivity-Poor customer service-The need for voluminous policy and procedure manuals to ensure that the manager follows the rules, and-High turnover   While not so comfortable to ask, an

Sara LaForest & Tony Kubica Articles
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Are You a Battery Charger?

When we drain power from a car battery it runs down. If we do this long enough, the battery will eventually become totally dead. In physics we call this “entropy”, which means that anything left to itself will eventually disintegrate until it reaches its most elemental form. Entropy happens when there is neglect. Neglect your body, and you will deteriorate. Neglect your

Dr. J. Howard Baker Articles
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Transitioning From Propeller-head to a Department-head

I remember my first project as a newly promoted project manager.  While I had received academic training in business administration and economics, I had begun my career among the technical ranks.  My promotion to project manager was largely due to my ability to code programs in CICS assembler, Cobol, and at the time the newly emerging programming languages called “4GLs”.  What I soo

Dave Hooper Articles

Rules That BLIND: Be More Effective With Fewer Rules

Are rules and red tape really necessary? Some companies have rules for everything from holidays to bathroom breaks. Does your company have a policy for when it’s appropriate to create a rule? Most companies don’t; instead they create one whenever an issue comes up that affects operations. This is an ad-hoc approach based on the fear that things can and will go wrong. &nbs

Jody Urquhart Articles

Leadership by the Book - Book Review

This is a unique book in both its purpose and style. Blanchard, Hybels and Hodges set out to teach servant-leadership by returning to its religious roots. Leadership by the Book is written in the form of a parable or story. It portrays the interaction of three different leaders: a professor, minister and young business professional. The purpose of the book is to teach management skills and ethi

Ken Blanchard, Bill Hybel, and Phil Hodges Articles Book Review
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