Communication

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Are Your Communication Strategies Really Engaging Employees?

The frequency at which the word "engagement" appears in any discussion about employee communication has begun to make me wonder whether we clearly understand what the term means. More importantly, do we understand what it means to our clients, particularly CEOs, when they talk about engagement? We have engagement tools, but can we really say that these tools actually engage employees in the pro

Marcia Xenitelis Articles
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The Leader I Would Like to Have… and Be

Let me be so bold as to say that you will never find or be the perfect leader. To be human is to make mistakes. But I hope we all strive to continuously improve our intrapersonal, interpersonal, technical, and managerial skills. This inevitably leads to a happier and correspondingly more productive workforce. The aim I believe is to transition from being a boss (driving the employees and inspir

Dr. Chris Maharaj Articles
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Anxious for Results and Too Busy to Lead

Mainly because a great many among us continue to misunderstand the far reaching implications of effective leadership, I find myself amazed at the number of middle and senior level managers who are dying and desperate for results and through poor planning and time management,  find themselves too busy to lead. That leadership is one of the most valuable assets any manager could bring to the tab

Brian Canning Articles

Are You Trying To Make Pigs Fly (or Expecting Employees to Do Things They’re Not Cut Out to Do)?

A common complaint is about employees who repeatedly fail to follow through on specifically requested tasks. The reason for the lack of follow through is often something like “not enough time, couldn’t get to it.”  I cringe when I hear business leaders admit they begrudgingly continue to “accept” this excuse. (Accept is in quotations because they don't  really accept it, they became

Skip Weisman Articles

Effective Cross Cultural Communications – The Leader’s Role

To communicate effectively, we must be thoughtful and look closely at the unique attributes, attitudes and behaviors of people before making predictions about them. In other words, we must listen and understand from where the other person is coming.   Many of our communications are habitual as we hardly pay attention to our communication behavior. However, when w

Paul Dumais Articles

How To Cascade Messages via Managers To Employees

One of the common mistakes people make when designing a change program is assuming that if a person is a team leader, supervisor or senior manager they should naturally know how to communicate face to face with their teams.  However communication skills are rarely one of the key competencies that is taught or measured by organizations.  There is however a very easy way to ensure that there is

Marcia Xenitelis Articles

40-Year Old Communication Myth Busted: Words, Not Body Language, are the Foundation of Successful Communication

Whoever spent time as a child on a school playground and been the victim of name calling knows the deflective phrase used to counter those slurs, "sticks and stones may break my bones but names can never hurt me," isn't enough to overcome the impact of those bullying communications to youthful, developing ears.   The messages young children hear in those early ye

Skip Weisman Articles
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How to Turn the Dysfunctional Workplace into an Environment Where People Actually Want to Work

We've all been there.  You walk into a bank, restaurant, or store and suddenly feel it, that vague sensation that all is not well.  It drips from the ceilings and sits in puddles on the floor.  The employees are lost in thought, unable to decide whether they'd rather be somewhere else or stay and kill each other.  And you're the lucky one bathing in all the poison they can ladle up.  

Roxanne Emmerich Articles

Watch Your Language: The truth about language, diversity, and customer service

If you employ workers whose first language isn’t English, you may have come to regard these individuals as your organization’s greatest resource.  They are hard working, appreciative, and utterly reliable.  Unfortunately, these same workers may also be your organization’s greatest vulnerability.  Employees whose English isn’t proficient may be unintentionally straini

Jeff Mowatt Articles
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Turn “Socializing” into “Networking”

Most professionals know they must network in order to achieve long-term business success.  I remember as far back as high school being told by my guidance counselor that I needed to "meet a lot of people and build a network."  That was great advice back then and even better advice today.   It's critically important to participate in the public arena and interact with

Jeff Beals Articles
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