Workplace Challenges

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Six keys to highly effective staff meetings

6 Keys to Highly Effective Staff Meetings

Information-sharing meetings, also known as staff meetings, are one of the most common meetings held by organizations, and for good reason; communication is the lifeblood of any organization. When everyone within an organization knows the same key information, then there will be alignment and synchronization between different members of the organization (Davis 2001). Meetings can be a tool used

Jonathan McRoy, M.S., CM, CLC Articles
global-business-organizational-leadership

Avoiding Landmines: What Corporate America Can Learn From the Military When Taking Their Most Valuable Assets Overseas

"It's not just work, it's an Adventure! There are 250,000 U.S. service members stationed overseas. What did the military do to assist them as they entered a foreign land and what can corporate America learn from it?"   Going Global? With over 70 percent of the world’s purchasing power outside of the United States, more and more U.S. companies are

Jeanne M. McDonnell Articles
employee-driven-organizational-development

A Volcano in the Break Room- Extinguished by an employee driven organization development plan

This is a short story about a small high tech company that in spite of some developing employee relations issues has been very successful. In order to protect the guilty, we will call this company Wacko Technology.   On the surface everything at Wacko appears to be rather calm. They are making money so little else seems that important. Oh, there are one or two te

Michael and Daniel Hackett Articles
commanding-officers-change

Commanding Officers and Change

Any change to an organization can be disconcerting, but when new leaders come in it can be particularly unsettling.[1]  Many times it seems that whenever a new leader comes into an organization, they want to make changes. Whether we like it or not, it is human nature that some new

Jeanne M. Mc Donnell Articles
office-politics

Avoiding Office Politics: How to advance your career without bullying or boot-licking

Over the 20 years that I’ve been advising leaders and their teams on how to enhance customer service, I’ve found that with proper training, customer contact workers can quickly learn to enjoy dealing with external customers - even those who are stressed.   The main people who make their jobs stressful are their internal customers; their co-workers, subordinates,

Jeff Mowatt Articles

Talent Integration Problems - Why Most Companies Hiring Retention Rate is Less Than 50%

The hiring retention success rate is disheartening with some studies reporting a rate lower than 50%. Through more than 50 years of combined experience 50+ in helping organizations improve their business performance, we (Tony Kubica and Sara LaForest) have uncovered three reasons why most companies and organizations fail to hire and retain top talent.   T

Sara LaForest & Tony Kubica Articles

The Role of Organizational Design in 21st Century Organizations

Leaders tend to invest a tremendous amount of time, money and energy in long-range initiatives and various organizational designs to achieve a competitive edge. However, no sooner than these initiatives hit the market, they became almost obsolete. Often, it appears that current organizational designs are too complex to blend in with unforeseen markets trends or too weak to quickly and effective

Jacob Kelly Articles

Watch Your Language: The truth about language, diversity, and customer service

If you employ workers whose first language isn’t English, you may have come to regard these individuals as your organization’s greatest resource.  They are hard working, appreciative, and utterly reliable.  Unfortunately, these same workers may also be your organization’s greatest vulnerability.  Employees whose English isn’t proficient may be unintentionally straini

Jeff Mowatt Articles

What You See is Not Always What You Get

Many of us grew up watching teenage movies with themes based on the popularity of high school cheerleaders, beauty queens, and good-looking star athletes.  These were the “beautiful people” that everyone admired and wanted to have as friends.  Of course many times these popular teenagers were actually self-centered, insensitive, and very superficial.  Before the end of the movie the t

J. Howard Baker Articles

Dealing With Confrontational Employees - Ask The Leadership Consultant

Question: "I know that many times I have to remind employees to put principles above personalities. That we are here to work on a project and the fact that you may dislike a co worker should not come into play. But sometimes that is easier said than done. How do you deal with employees who want to have a confrontati

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