Information-sharing meetings, also known as staff meetings, are one of the most common meetings held by organizations, and for good reason; communication is the lifeblood of any organization. When everyone within an organization knows the same key information, then there will be alignment and synchronization between different members of the organization (Davis 2001). Meetings can be a tool used to codify strategic objectives, posturing teams for organizational effectiveness. Meetings are held by managers at various levels of an organization to disseminate pertinent information to subordinates or lower-level managers. Staff meetings are a great venue for discussing organizational changes, collecting updates on complex projects and communicating organizational expectations with employees.
In many cases, new managers are unaware of when meetings are appropriate. Some never hold meetings and just communicate electronically, whereas others hold multiple meetings per day or per week. Holding ineffective meetings cultivates a disdain for meetings and stagnates productivity. Ineffective meetings can cripple operations and organizational effectiveness, leading to potential profit losses, eclipses in project timelines and poor organizational morale. Below are keys managers can utilize to drive staff-meeting success.
Key #1 - Know if a meeting is required: If you get a reputation for conducting useless meetings, the busiest and best people won’t show up (Booher, 2012). Managers should establish open-door policies and promote an environment where communication is free and unhindered. Managers shouldn’t use meetings as the only source of communication with team members. A manager who holds meetings to communicate information that’s not applicable to the team displays a lack of concern for others’ time, creating a negative perception of meetings. This eventually leads to lack of participation, absenteeism or subordinates wanting to provide written inputs to the meeting instead of attending. Hold a meeting when collective feedback is warranted.
Key #2 - Create an agenda: Organization is the cornerstone of meetings. Agendas are a key ingredient to the recipe of successful meetings. There may be criticism that an agenda will make the meeting too formal and that participants may not have the opportunity to freely express their thoughts but that’s not true if the meeting is facilitated effectively. An agenda is an outline that helps the facilitator to keep the meeting focused and on target. When a meeting is focused and targeted, it facilitates problem solving and information dissemination. Always make a list of agenda items according to their importance (Parker 2006). Listing items according to their importance helps the facilitator ensure there is sufficient time to discuss the most important items. It is highly inefficient for subordinates to leave their desk and convene around a table to discuss items of low importance that could have been discussed via electronic correspondence. The agenda should be sent out as far in advance as practical so participants can contribute appropriately.
Key #3 - Ensure that participants know their roles: Often times multiple representatives from a department will attend a meeting and it’s not clear who is speaking on that department’s behalf. This can degrade the quality of the meeting experience as the ambiguity of who officially represents a department can distract from the main points and throw participants off track. There should be a person identified to record outcomes and solutions as meetings are often used to assign tasks and distribute information. The minutes are a solid method of identifying who is accountable for the outcomes and suggestions made during the meeting.
Key #4 - Select an Appropriate Venue: The venue of the meeting is imperative to its efficacy. When a meeting location is conveniently located and properly prepared, it’s easy to overlook the logistical planning and effort applied to it. Ineffective meetings are partly the result of poorly planned logistics, location and preparation. Handling logistics is like a backdrop to a play; few notice unless something goes wrong (Davis 2001). The chair of the meeting should select a place that’s centrally located to all participants and annotate it on the agenda. The room should be equipped with all the appropriate equipment and media i.e. climate-controlled room, projectors adequate lighting, meeting table and comfortable seats. A proper venue postures all involved for success.
Key #5 - Get everyone genuinely involved: Most meetings are considered boring which drives low participation and effectiveness. To make meetings productive, the participants should be engaged and the team leader or facilitator should bring everyone into the discussion. The facilitator can accomplish this by empowering members of the team and earnestly soliciting their inputs. Develop a thought of the day to open the meeting and rotate that responsibility among team members. This increases engagement, provides members with a stake in the meeting and makes the meeting fun.
Key #6 - Chair with balance: An effective chair will demonstrate the ability to articulate the principles of fairness, equality and common sense in a clear and compelling manner (Mina 2000). Set clear ground rules for participation at the inception. Meetings can be derailed when participants talk out of turn and endlessly debate.
In today’s fast paced business world, it’s become increasingly challenging to work and communicate across organizational structures and operational demands. Managers must be highly skilled practitioners of time management, by ensuring they facilitate meetings that are highly productive and not detested by team members. These six steps can help managers ensure that the team gets the most out of staff meetings.
Booher, D., & Booher, D. (2012). Tip 1. In Leading effective meetings 72 tips to save time, improve teamwork, and make better decisions.
Davis, J. H. (2001). Planning and leading productive meetings.
Mina, E. (2000). The complete handbook of business meetings.
Information-sharing meetings, also known as staff meetings, are one of the most common meetings held by organizations, and for good reason; communication is the lifeblood of any organization. When everyone within an organization knows the same key information, then there will be alignment and synchronization between different members of the organization (Davis 2001). Meetings can be a tool usedJonathan McRoy, M.S., CM, CLC Articles
Leadership is the art of influencing people, which requires delegation to be effective. Delegation is the art or process of assigning specific duties and responsibilities to subordinates in an organization. Delegation comes in different forms and leaders must be familiar with these forms in order to make good delegation decisions.
One such form is what I call general delegation, which means leaders delegate responsibilities as a way of training the next generation of leaders in their organizations. This delegation is important because it helps preserve the mission and vision of the organization. Another form is crisis delegation, where the leaders delegate duties and responsibilities to subordinates when a crisis, such as when a leader is absent from the organization for a prolonged time (e.g hospitalized or attending to a sick relative). Therefore, leaders must delegate responsibilities and duties during times of crisis in order for the organization to continue operating. It is important to remember that, with the delegation of duties, the leader who delegates is still responsible and accountable for the delegated duties. Any mistakes or errors committed by subordinates when carrying out the delegated duties still rest with that leader.
When leaders delegate some of their responsibilities and duties, they benefit in some ways from the process. First, delegating tasks removes some of the duties from the leaders; subordinates perform these duties so leaders can concentrate in areas where the organization will benefit most, like the negotiation of contracts that benefit the whole organization. Second, by delegating tasks leaders can groom future leaders because subordinates will learn how the organization works at a higher level; when it is time for the subordinate to take over, they will have already learned the necessary skills for the positions. Third, delegation, when done properly, will raise the morale of subordinates in the organization because it will show them that the leadership believes that they can be trusted to do delegated work. Fourth, proper delegation also improves trust between subordinates and leadership which tends to lead to a cohesive organization. Fifth, when duties are delegated to subordinates, efficiency increases because duties are given to people whose skills match the delegated duties, thereby freeing time for the leader to concentrate on other important duties of the organization. For example, there is no reason for a leader to be keeping daily records of who is reporting to work when that work can be done by subordinates with expressed instructions to report the progress back to the leader.
Delegation is not always easy for some leaders; there are many reasons as to why they fear to do it. First, they are afraid of being outshined by the subordinates who performs the delegated work well. Because of this, leaders find it difficult to delegate. Second, some leaders fear that they will not be recognized for the work done by the subordinates and, thus, refuse to delegate. Recognition is important for moving up the leadership ladders in some organizations. Third, some leaders refuse to delegate because they fear that they will lose the trained subordinate to a rival organization that might use that subordinate to compete with the leader’s organization. Fourth, some leaders fear to delegate because they feel that something important has been removed from their responsibilities. As a result, they keep all their duties. Fifth, some leaders in organizations develop preconceived ideas about subordinates that prevents them from delegating duties and responsibilities to them. It is a sad situation, but it happens in some organizations and hinders the cohesiveness of the organization. In the long term, such thinking affects productivity. Sixth, the fear of being exposed as a leader who does not understand his/her job can cause a leader to limit the delegation of duties until he/she acquires the competence needed in the position. No leader wants to be exposed by subordinates for not understanding how the organization runs. Seventh, in some organizations, there is a shortage of staff shortage, so leaders keep all duties and responsibilities that pertain to their jobs. Eighth, some leaders fear that if they delegate responsibilities and duties to subordinates, they will lose control of them because they will know too much of what goes on in the organization, causing top leadership to ignores directives from the leader. What this kind of leader forgets is that those delegated duties eventually land on his/her desk for approval, which means such fear is unfounded. Ninth, in some organizations staff tend to be lazy, which makes leaders not want to delegate some of their responsibilities to them out of fear that they will not manage those duties well. Finally, inadequate training of staff also tends to make leaders fear delegating some responsibilities to subordinates because they think they will not do the delegated duties as per the instructions given.
To be effective in the delegation of duties and responsibilities leaders must do the following. First, they must give clear instructions on what should be done for the delegated duties and, when they are completed, to whom to report. Second, leaders must avoid over delegating their responsibilities because they might be perceived as over relying on the subordinates for the accomplishment of organizational duties. It might also affect the performance of subordinates. Third, leaders must always praise their subordinates when they successfully complete the delegated duties and tasks. Such praise tends to boost subordinates’ morale at the work place, thereby increasing productivity. Fourth, micro-managing the subordinates when duties and responsibilities have been delegated will increase mistrust because the subordinates will think that the leader does not have confidence in them to complete the assigned tasks. Therefore, leaders must at all times avoid micro-managing the subordinates to whom they delegate responsibilities and instead should monitor them from a far. Fifth, effective delegation requires leaders to provide adequate information on the duties and responsibilities of the delegated positions so that the subordinates will perform the duties efficiently. Sixth, when delegating duties, leaders must ensure that subordinates do not fear anything will happen to them if the delegated duties are not performed at an acceptable level. They must reassure subordinates that the failure to reach the acceptable level will be a teachable moment for them to improve as they repeat the same duties. Removing the fear will encourage subordinates to perform well without the fear of retribution. Seventh, for leaders to know how subordinates are doing in their delegated duties and responsibilities, they should always request feedback from them in order to monitor their progress. In requesting feedback, the leaders will know when corrections are needed or where more resources are required for better performance of the delegated duties and responsibilities. Finally, before duties are actually delegated, subordinates must be trained on them. Without proper training, subordinates will be hesitant to take up delegated responsibilities due to a fear of failure.
As a social function, delegation is based on the trust that leaders have in their subordinates that they will accomplish the delegated duties successfully. Yet it remains a calculated risk, as delegation does not guarantee success on the delegated duties. On the other hand, for leaders to be successful and effective in running organizations efficiently, delegation is necessary. Without delegation, leaders might be overwhelmed by duties that might be done well by subordinates’, thereby freeing time for them to concentrate on other duties that might benefit the organization.
*Image courtesy of Stuart Miles / freedigitalphotos.net
Leadership is the art of influencing people, which requires delegation to be effective. Delegation is the art or process of assigning specific duties and responsibilities to subordinates in an organization. Delegation comes in different forms and leaders must be familiar with these forms in order to make good delegation decisions. One such form is what I call gDr. Obed Nyaribo, DBA Articles
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